Return Policy

TABLE OF CONTENTS

• Returns for Custom Merchandise
• Unclaimed, Rejected, and Misaddressed Merchandise
• Additional Information

If you have any questions or need further assistance with your return, please contact our customer service team. You can reach us at support@openwav.ai. We are here to assist you and ensure your shopping experience with us is exceptional.

Returns for Custom Merchandise

We take great pride in the quality of custom items, and we strive to ensure that they meet your expectations. In the unlikely event that you receive a custom item with manufacturing defects, please follow these steps:

• Contact our customer service team within 30 days of receiving the defective custom item; and
• Provide detailed information about the defect, including clear photographs.

This will help us assess the issue promptly. Our standard policy is to replace defective items, but if you would like a refund please include that information in your report to us.

Unclaimed, Rejected, and Misaddressed Merchandise

If you experience any of the following problems, contact us within 30 days of your order date, and we will be happy to assist you:

• Your order was made available for pickup at the local carrier pick up point, and it was not claimed within the timeframe given by the carrier; 
• Someone at the delivery address rejected your order; or
• You provided a shipping address considered insufficient by the carrier.

Additional Information

Our commitment to customer satisfaction remains our top priority, and we will do our best to resolve any issues related to defective custom items as quickly as possible.

We reserves the right to modify or update this return policy at any time without prior notice. Orders placed prior to the update will be subject to the terms of the policy in effect at the time the order was placed. It is your responsibility to review this policy periodically for any changes.

Nothing in this policy prevents OpenWav from taking steps that in its sole discretion are important to combat fraud or other illegal activity.

Thank you for choosing OpenWav! We appreciate your business and look forward to serving you again in the future.