Problem: App not appearing after installation

Solution: Refresh your Shopify admin dashboard or check under Apps and Sales Channels. If it still doesn't appear, try reinstalling the app.

Problem: Can’t sign up or verify account

Solution: Ensure you're entering a valid phone number or email. Check your spam folder for the verification email or request a new OTP if using phone verification.

Problem: Product stuck in “Under Review” status

Solution: Product reviews may take up to 3 business days. If it takes longer, contact OPEN Support through the support portal.

Problem: Product not showing in Shopify store

Solution: Ensure you’ve published the product to your desired store. Also, confirm that it has been assigned to a Shopify sales channel.

Problem: Orders not syncing with OPEN

Solution: Check your integration status in the OPEN app. If the issue persists, reconnect your store via the app’s settings and contact support.

Still Need Help?

If you're facing issues not listed here, please Contact Our Support Team - support@openwav.ai for assistance.